Reader Story: Tales From The Tool Room
MLM motivational organizations such as TEAM, R3Global, and WWDB, typically have “Tool Rooms” at their major conferences. These rooms are stocked full of books, CD’s, and other tools that are designed to grow your business. In my opinion and experience, the only thing an MLM motivational organization-created tool is useful for is padding the pocketbooks of the top leaders.
Fortunately for me, I never worked in the Tool Room, but I’ve long wondered what goes on there. For instance:
- Do people realize how much money is being spent on tools?
- Do people realize that these some of these tools will be replaced after six months, and that they will be “encouraged” to buy them again?
- Do people who work in the tool room ever get to attend the conference? Do they have to pay for a ticket or are they comp’ed one for their efforts?
Today’s post is a reader story from someone who worked in the TEAM Tool Room.
Having helped out in the tool room from the very beginning of being involved with team, I saw the changes over the years. When I first volunteered to work in the tool room in 2005 (still had to pay the $25 for the ticket but then missed half of the seminar to “serve” others) people were very polite. Most everyone that you helped smiled and was very courteous and thanked you for volunteering. It was amazing the amounts of money people would spend on tools. I have seen people spend anywhere from $25 to close to $1,000 at one function, usually the bigger amounts came during majors. People always wanted to get to the tool room fast on Friday nights of majors since all the new stuff would be sold out by Saturday. It was like a rush to get there and get all the new “goodies”. I remember being jealous of the people who would spend tons of money on tools, wishing that I had that money to spend to grow my business! Looking back, I feel ashamed that I helped these people go in debt, or at least a good portion of them I’m guessing. Hardly anyone paid with cash – it was all credit card.
As the years progressed, people became less friendly. No longer were people thanking me and smiling, but instead getting angry if their credit card wouldn’t work or something that was out of my control. It used to be fun to work the tool room, but the latter years were not fun. The team office workers also became unfriendly. There used to a husband and wife team who worked it who were very nice and if you ever had any problems or needed their help, they would be willing to help you. The last time I worked the tool room, so within the past 2 years, the team office workers were all new faces to me. I had issues with something, ie my computer or needed help with a price, and the team office worker sitting right behind me didn’t even get up out of his chair – he was very unfriendly. Granted, the team PC can’t control the actions of the team office workers or the people who go through the tool room, but it’s evident that this attitude is coming from somewhere – it’s being taught somewhere and I believe it to be a reflection of the top leaders, and it’s trickling down to their team. After volunteering in the tool room, you would get a gift. They would give you a book and a few CD’s but later they just changed it to CD’s. Unfortunately, I can’t remember any particular instances like what people got angry over or any specific details, but hopefully this sheds a little light on the tool room.
I also hated the fact that the team would come out with new stuff all the time and you would have to buy the new stuff to get the new logo basically. I remember very distinctly talking to a teammate about this, and we always got upset when they brought yet another new change to the “first night packs” or the “finances” pack, for example. They changed stuff so often, it was almost like I didn’t want to buy tools because I would know in another 3 months it would be replaced. And the Top 50 pack!! How often did they change that!?! A $300 investment and they would change it probably twice a year – added new CD’s and took some away. We just stopped buying the whole pack and only bought the new CD’s they added so then our top 50 would be up to date. Unfortunately, near the end of us being involved, they changed the top 50 again, and when we went to buy the individual CD, lo and behold, it wasn’t available to buy individually, so if we wanted an up to date top 50, we had to buy it for $300.
Ex-TEAM members. Have you worked in the tool room before? Does any of this sound familiar? If you have additional experiences to share, do so in the comments section below.